Reservation Rental Agreement

Timberline Four Seasons Realty Welcomes You!

Dear Guest:

Timberline Four Seasons Realty (T4SR) is located in Canaan Valley in Tucker County, West Virginia. T4SR has been operating for over 27 years and is the largest vacation rental agency in Canaan Valley. T4SR is known for our diverse and unique lodging selections and professional guest service.

Beautiful vacation homes reside on secluded, wooded valley lots and nearby quiet lakes. Cozy cabins and homes perch on top of the mountain providing views of the valley nearly 1,000 feet below. Our condominiums and townhome selections are located in resort communities offering private swimming pools, tennis courts, mini-golf courses and playgrounds for the kids. All homes are fully furnished and appointed with a touch and style reflecting their individual owners.

Timberline Four Seasons Realty offers homes with rates to fit almost any budget.  Several vacation homes at Timberline Four Seasons Resort are slope side, allowing you to walk out your door, step into your skis and schuss down the slopes!  Many of the single-family homes feature deck-side hot tubs to relax after returning from a day of hike, bike or ski activities.

Why visit Tucker County, West Virginia?

It’s a high mountain paradise with more miles of trails than roads, more designated wilderness areas than traffic lights, more room to roam and more adventure than you can shake a hiking stick or ski pole at!  From the rugged beauty of the Blackwater Canyon to the pristine back country of the Dolly Sods wilderness, this area is untouched, unhurried and unrivaled.

Escape the heat of summer and enjoy a broad spectrum of activities in the Monongahela National Forest or the Canaan Valley National Wildlife Refuge.  With epic downhill biking trails and gentle scenic rail trails, Tucker County has a wilderness experience for everyone in the family.  Every season brings new adventures. Your family can play in our state parks or at Timberline Four Season Resort with hiking/biking trails, golf, scenic chair lift rides, nature hikes, kids’ activities, swimming, zip-line, and much more.

Your family will enjoy our quaint mountain towns with their unique antique and artisan shops. You may want to schedule your visit around one of the many fairs and festivals scheduled throughout the year.  The season we are best known for is winter, which brings abundant snow to our high Appalachian mountains nearly 4300 feet atop Timberline. Our winter wonderland offers many options for the adventurous but you can enjoy our mountain valley year-round. Whether your sport is mountain biking, hiking, downhill skiing, snowboarding, cross-country skiing or snowshoeing, you will find all of your needs at our resort or nearby. Of course the sport of relaxing is available next to the fireplace in your rental home.                                                                                 

Whatever the season it is always special time in Tucker County, West Virginia!             

Office Hours:

We are available to assist you from

9:00 am to 5:00 pm, seven days a week

Winter Hours:

9:00 am to 5:00 pm    Monday through Thursday

9:00 am to 8:00 pm    Friday

9:00 am to 5:00 pm    Saturday and Sunday

AFTER HOURS EMERGENCY NUMBERS

If you are experiencing an electrical, water or heating problem and it’s after office hours please call:

304-940-6982

Items to Consider Bringing

Every property is provided with a startup supply of toilet tissue and paper towels.  Bed and Bath linens are supplied.  Please be prepared to bring all other supplies.    Homes are equipped with dishware and service settings.  Dishware, cookware, serviceware and glassware are supplied in each home, but specialty chef items such as oversized cooking pots, or roasting ovens are not provided in all homes.  Iron and Ironing board are usually in each home however for those not equipped you can sign out a loaner iron and iron board from the main office.  No condiments or food items remain in homes.  Properties do not supply hair dryers.

We recommend that you are prepared for your visit with the following items:                  

  • Condiments  and Groceries                                                                                                                    
  • Laundry detergent and Laundry supplies                                                                                     
  • Iron and Iron board                                                                                                                  
  • Dish liquid                                                                                                                              
  • Trash Liners                                                                                                                               
  • Toiletries including hand soap                                                                                                      
  • Coffee Filters                                                                                                                             
  • Paper products such as toilet tissue, paper towels & paperplates,plastic/foil                                        
  • Beach Towels for Hot Tub Use      

Optional Travel Insurance

Travel Insurance is available for all lease agreements.  Information regarding travel insurance and the purchase of Travel Guard Insurance can be done by contacting Travel Guard Insurance directly. 

You may contact the Travel Guard Insurance Company by calling    877-249-5376

You may also visit the Travel Guard website at   www.travelguard.com/astp/

Non-Smoking Homes  All T4SR Homes are Non-Smoking homes!

Please respect the wishes of homeowners and incoming guests and do not smoke in homes. 

Check-In     Check-In begins at 3:00 pm

All homes are cleaned prior to guest arrival and upon guest departure.  Please call our office upon your arrival if you find any housekeeping or maintenance issues so we can schedule service as soon as possible.  Timberline Four Seasons Realty and other service personnel may require access to the home on the day of your arrival.  Timberline Four Seasons Realty responds to after-hours property emergencies 24/7. An after-hours emergency number is provided at check in and within this Guest Directory.  Emergency call-outs refer to electric, water, and winter heating emergencies.  All other maintenance issues will be taken care of promptly the following day by calling the main office.

Late Check-In    

Late Check In is accomplished with the use of our monitored Late Arrivals Box.  The late arrivals box is located to the right of our downstairs entrance at the main office.   If you do not arrive during regular office hours, a packet will be left in the late arrivals box for you.  Any document needing your signature can be left in the later arrivals box or dropped by the office anytime through your stay.  If you have an outstanding security deposits to be paid on a specific home, you are required to stop by the office the following morning by 10:00 am to make the security payment.

Check-Out     Check-Out is at 10:00 am

Check-out time is 10:00 am for all rental properties without exception.  We request that you make sure all of the following items are addressed prior to your departure. 

  • Remove all food from the refrigerator; set temperature to medium.
  • Please leave all dirty linens and sheets in one pile at the laundry room of the home.
  • Please begin one load of laundry upon departure.
  • Please empty all trash cans and trash items in large trash liners and refer to page 13 for trash disposal instructions.
  • Load and start the dishwasher.
  • Close and lock all windows and doors.
  • Set thermostat to 60 degrees in winter and “off” in summer.
  • Check all rooms, closets, dressers and outside areas for personal belongings.  Timberline Realty is not responsible for lost or stolen items.
  • Tidy up outside including decks, fire pits, yard, and pool/hot tub area, if applicable.
  • Please complete the departure survey in your check-in packet and turn it in when dropping off keys so that we can continue to improve our service.  We value our guest comments.
  • Return keys and keyless entry tags to the office.  Please note there is a $25.00 charge for lost or unreturned keys and keyless entry tags. 

Early Check-Out              

If you depart before our offices open, please leave the keys and any completed evaluations in the Late Arrivals Box located beside the front door of the Timberline Realty office.

Bed and Bath Linens

  • Bed and bath linens are provided for all reservations. 
  • Beds linens are cleaned and beds are made ready for your arrival.  “Extra beds” such as trundles, futons, rollaway beds and sleep sofas are not made ready with linens.  The linens for these “extra beds” is stored in the closet nearest to them.
  • Each home provides one bath towel, one hand towel and one washcloth per sleeping capacity of advertised beds, one bath mat for each full bathroom, one hand towel per half bath, and two kitchen towels.  Extra bath towel sets and beach towels for hot tubs must be provided by the guest.

Handicap Friendly Homes

Features and accessibility vary in homes identified as “Handicap Friendly”.  These vacation homes do not meet federal uniform standards for design or construction as prescribed for handicap-accessible buildings.  Homes described as “Handicap Friendly” are listed as such based on the interpretation of the homeowner.  Please visit www.t4sr.com or call our office for more information.

GPS Navigation/Travel

Please be aware that most addresses in the rural area of Davis, West Virginia may not be reliable when used for GPS navigation.  T4SR recommends you always have a paper map and directions as a reference.   Our website offers a downloadable area map for your convenience.                                                                                                                                

Driving Tips in Winter WV Mountains

Please be sure to equip your vehicle with good snow tires.  We additionally suggest that you carry chains.  Four wheel drive is strongly recommended in winter.  T4SR is not responsible for guests and vehicles traveling to and from your rental homes.  We are not able to provide transport service.

Always be cautious that mountain roads are slick.  When climbing mountain roads, keep your momentum and do not slow while climbing.  When driving down-mountain, gear down rather than using breaks.  In the event that you become stranded or stuck in snow and are waiting for assistance, T4SR recommends that you always travel into the mountains using a four wheel drive vehicle, have ability to put chains on, have a shovel and salt in your vehicle, and be sure to carry the following items in your auto: water, blankets, warm clothing, hand-warmers, and snacks.

MOST HOMES IN THE WEST VIRGINIA MOUNTAINS REQUIRE FOUR WHEEL DRIVE IN THE WINTER!  PLEASE TAKE ALL PRECAUTIONS TO DRIVE SAFE AND BE PREPARED FOR WINTER MOUNTAIN DRIVING.

If you are renting a four wheel drive vehicle, and a rental agency tells you that all-wheel drive is the same thing as four wheel drive, it is not accurate.  You NEED four wheel drive.

For Towing Assistance

Kettermans Towing, Dryfork, WV  304-227-4517

Nelsons Towing, Thomas, WV  304-463-4739

Auto Mechanic/Tires

Flanco’s Garage, Thomas, WV  304-463-4623

Glotfeltys Tires, Oakland, MD  301-334-3911

Auto Parts (tire chains, etc.)

Kidwell Auto Parts, Thomas, WV   304-463-4222.

Parking

  • Some rental homes have limited parking spaces therefore shuttling from parking areas may be necessary.  See below for two parking locations.
  • Please note parking is not allowed on the community streets and towing is enforced.
  • Campers, RVs and trailers are not allowed in any community and may not be parked at the rental property other than for unloading and loading.
  • There is limited space available for guests to park two-wheel drive vehicles while vacationing in the mountain-home four wheel drive areas throughout winter.  Please plan accordingly.  During snow falls which create challenging roads in the high mountain home properties, daily parking is available in three alternative locations for those vehicles which are not 4X4 or not wishing to brave the mountain snow or ice:  1) Timberline Resort rear Maintenance parking lot at the lodge, and 2) the Guard Gatehouse parking lot of Old Timberline Community.   Space is limited and is a first come, first serve basis.  There is no charge.
  • There are no shuttle companies at this time in the Timberline or Canaan Valley area but there is no charge for parking in the named locations. 
  • Please be sure to always lock your vehicles.  Timberline Realty is not responsible for lost or stolen items.
  • The Winterset Pond parking lot is the designated location for the emergency helicopter pad for medevac emergencies. Do not park in this specified and posted location or your car will be towed at your expense.

PLEASE READ YOUR CONFIRMATION PAGE AND THE GUEST DIRECTORY CAREFULLY.  YOUR RESERVATION WILL BE CONSIDERED CONFIRMED ONCE DEPOSIT IS PAID AT TIME OF BOOKING. YOU ADDITIONALLY CONFIRM AND ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO ABIDE BY THE INFORMATION PROVIDED WITHIN THE GUEST DIRECTORY AND ALL POLICIES AND PROCEDURES.

Pet Policy

Timberline Four Seasons Realty welcomes you and your dog. If you are like most pet owners, your pet(s) are part of the family, and leaving them behind when traveling can be a traumatic experience. We understand this, and as a result have created this pet friendly policy.  NOT ALL HOMES PERMIT PETS. 

Pet friendly homes will have an added pet fee included (per dog) in the reservation rate. 

  1. Two pets maximum, dogs only. Town homes and Condo’s have a one pet maximum.
  2. Pet must not exceed 70 pounds.
  3. We require a non-refundable pet fee which varies according to property rented. Pets allowed ONLY in designated pet-friendly properties.
  4. At check-in or before, guests are required to advise office that they have a pet. Any unit found to have a pet without properly registering the pet will forfeit damage deposit or will be charged a $250 pet fee. Any pet found in a non-friendly pet unit will cause forfeiture of damage deposit or $250 fee, and will be grounds for immediate eviction.
  5. Guests are fully responsible for their pet’s actions and any damages that may occur. While the pet is in the unit it is expected to be supervised at all times.  When left unattended, crating may be suggested to avoid any potential damages.
  6. Pet must not disturb other guests.
  7. When pet is out of the unit and on property, it is expected that the pet be on a leash and under control of its handler. It is expected that the handler will pick up and properly dispose of any pet deposits.
  8. In the event a pet soils or stains fabric, or scratches furniture, additional charges may be assessed accordingly.
  9. Pets are not allowed around pool areas, and/or common retail spaces or amenities.

Please feel free to contact our office if you have further questions.

Pet Boarding*Grooming*Pet Sitting

The local area has one Pet Boarding location. 

“Pet Rated” is located in Thomas, West Virginia, approximately 12 miles from the Timberline area.  You can contact “Pet Rated” by calling 304-463-3388.  www.petrated.com  and email at info@petrated.com

Gas Grill Propane Refills

If your vacation home provides a gas grill and you need a propane refill during your stay, bring the empty tank to the Timberline Four Seasons Main Office during business hours and we will exchange it for you at no charge.  If you need a refill after 5:00 pm, the BFS Canaan Valley Store has propane tanks.  During winter blizzard conditions, if you need propane and it is a safety hazard for you to drive, we will do our best to deliver the propane to your rental home.  Please note that cleaning the grill is the guest’s responsibility; be considerate and keep the grill clean with the brush provided. 

Fire Rings

Fires are strictly prohibited in the mountain wilderness areas.  Only safety built fire rings which exist at a home are permitted to be used.  Self-made fire rings or bonfires are strictly prohibited except in the community areas which are preapproved and built within the community. Keeping the hot tub/fire ring area free of trash is the responsibility of the guest.  Please be considerate and tidy up this area prior to your departure.

No Hunting or Firearms, Fireworks or ATV's 

No Hunting, Firearms, ATV's or Fireworks.

HomeWare Items      DON’T LET YOUR HOME-WARES WALK AWAY FROM YOUR RENTAL HOME!

We appreciate your cooperation in keeping your home-ware items in your rental home.  Several guests may book more than one property and have parties, reunions, and “covered dish get-to-gathers”.

If you use your rental property home wares and visit another rental property, please be sure to return your home wares to the correct property.  Each home is owned by a different owner who purchased the items for your enjoyment. Please enjoy it and please return it to its original home.  Thank you kindly.

Trash

Please refer to the trash pickup/drop off information below and follow the directions for your particular community.  DO NOT LEAVE TRASH OUT OVERNIGHT.  Bag and Tie your trash bag tightly before placing it out for pick up! 

  • Aspen Knoll, Aspen Village, Cedar Place, Hickory House or Hickory Flats, Northface, Windsong, Winterhaven, Winterset, and Woods End. 

Bag and Tie all trash and place it at the end of the driveway for pick up.  Trash is picked up every day beginning at 2 pm.  If your trash has not been picked up by 6pm, do not leave the trash outdoors as the bears and various mountain critters will invade and scatter it.  Our West Virginia wildlife as well as the windy weather can create problems with the trash.  If our maintenance crew fails to pick up trash it is either due to mechanical difficulties or weather related problems.  Please do not leave trash out after 6pm if it is not picked up.

  • Yoakum Run                                                                                                                        Bag and Tie all trash and place it in your container and on your porch or at the entrance way of home clearly visible and ready for pick up.
  • Canaan Heights, Cherry Ridge                                                                                          Please place bagged trash in the trash receptacles located in the garage.  If your stay is 5 nights or more and you require trash pick-up before the end of your stay call our office at 304-866-2127.
  • Blackwater, Cabin Mountain, Mountainside, Sand Springs, Sand Run Lake, Spruce Glades, and Timberwoods.                                                                                                           Please take trash to the dumpster located beside the Timberline Maintenance building.  The driveway to the dumpster is a few short yards from the guard house.  Failure to take all trash to the dumpster will result in a minimum $25 service charge
  • Blackbear Resort properties take all bagged trash to the side of the road for pickup.
  • Deerfield Village properties take all bagged trash and place it on the driveway at the front stoop of your property.
  • Herzwood Condo's and Northwoods Condo’s                                                                      Please take your bagged trash to the dumpster at Mountain Top Realty, who manage the trash for Northwoods.  MT Realty is located across from Big Johns restaurant on Route 32.  Failure to dump Northwoods Trash in this assigned dumpster will result in a minimum $25 service charge.  Mountain Top Realty is located 6379 Appalachian Highway. Your code is in your packet.
  • Beaver Ridge Community                                                                                                       Please take bagged trash to the dumpster located at the entrance by the gate.  Do not leave trash outside as a charge will be incurred.

Failure to dispose of trash properly or excessive trash pick-up will result in a minimum $25 service charge.  Please be sure to follow the directions regarding your community’s trash instructions. 

If you have questions regarding trash, call the office for clarification at 304-866-2127.

Recycling

The Canaan area does not provide curbside recycling.  However you can drop your recyclables one of two locations: 

  1.  Canaan Valley National Wildlife Refuge and welcome center, 6263 Appalachian Highway (or Route 32) in Davis, West Virginia exactly 1/2 mile (.5) North of the intersection of Timberline Road and Route 32.
  2.  Thomas Recycling Bins situated directly behind the U.S. Post office in Thomas, West Virginia.

Recycling Guidelines:

Pour or wipe out contents of cans and bottles before recycling.

Please break down all boxes.

Keep recyclable materials loose in the recycling receptacle (do not separate or bag).

Do not leave recyclable materials outside of the recycling receptacle or they will not be collected.

We appreciate your help in keeping the West Virginia Mountain Wilderness clean, green and beautiful!

Winter.Summer.Fall

~WINTER~
When four wheel drive is noted in the home description as required, this pertains to winter visits only.  Routine plowing of roads and driveways is done during snowfall but icy and drifting conditions may persist.  Snow tires, chains, and 4-wheel drive vehicles are a must for winter travel in the mountains.

Please Note:  Snow removal of walkways, steps and decks is not provided by the rental agent.  Guests should come prepared to shovel snow on walkways and decks.  Shovels are provided in each home.

~SUMMER AND FALL~                                                                                                                           Bring your sweatshirt with you to the mountains.  Summer and Fall experience cool nights.  The Scenic Chair Lift is open all summer and fall Friday through Sunday along with the Bike Trails and numerous parks and water falls.  The Leaf Peepers Annual Festival is the last weekend of September.  Peak leaf color change is typically between the second week of September and the second week of October depending upon rain fall.                                   

We encourage you to book early for our busy summer/fall family reunion season and Thanksgiving!                                                 

Water Turn-On                                  

Beaver Ridge Condo’s,  Herzwood Condo’s, Northwoods Condo’s, and Northface 22-“Ski Inn”

The water turn-on/off valve of your unit is usually turned off between guests in order to protect the property.

Herzwood Condos:    You may need to turn your water valve to the “ON” position.   The water turn-on/off valve is located in the closet where the hot water tanks are housed.  The line coming through the wall is where the valve is located.  If the valve is facing with the line, the water is ON.  If the valve is against (or perpendicular) to the line, the water is OFF. 

Northwoods Condos:    Northwoods Units have Watercop Monitors attached to the water line.  The water turn-on/off valve is located in the closet where the hot water tanks are housed.  When you enter, be sure the Watercop reads “Home” to use water.  If an alarm gives a warning, call the office and our maintenance team will assure there is no leak.  “Home” can be pressed to silence the alarm. When you leave, you can press “Away”.

Northface 22  “Ski Inn”  has a Water-cop Monitor attached to the water line.  The water-cop display box is located beside the door entry of the basement.  When you enter the property, be sure the Watercop reads “Home” to use water.  If an alarm gives a warning, hit the disable button and then hit the “Home” button.   You are ready to use the water.  Upon final departure, you can press “Away”.

Northface 34 "Snow Oaks"  has Water-cop Monitor attached to the water line.  The watercop display box is located in the basement just past the sofa on the left.  When you enter the property, be sure the watercop reads "Home" to use the water.  If an alarm gives a warning, hit the disable button and then hit the "Home" button.  You are ready to use the water.  Upon final departure, you can press "Away".

Beaverridge Condos:     You may need to turn your water valve to the “ON” position.   The water turn-on/off valve is located in the closet where the hot water tanks are housed.  The line coming through the wall is where the valve is located.  If the valve is facing with the line, the water is ON.  If the valve is against (or perpendicular) to the line, the water is OFF. 

Telephone

Your rental home’s telephone number is on your confirmation page and your guest arrival form in your check-in packet.   Cell phone reception is currently unpredictable in the mountains.  The best reception is typically from AT&T, US Cellular, Verizon…even these are sometimes sketchy. 

Local Calls

There is no charge for local calls.   It is necessary to dial the (304) area code. 

Long Distance Calls

All homes have a long distance block unless otherwise advertised.  Options for placing long distance calls include cell phones, calling cards, credit cards, pre-paid phone cards and collect calls.  Any unauthorized long distance calls charged to the vacation home telephone will be billed to the leaseholder.

Mail and Messages

Mail is not delivered to vacation homes.  Letters, packages and faxes may be sent to our office for pick up.  Please have the sender include the leaseholder’s name, your name, and the number of your vacation home so we may attempt to notify you of arrivals.  Faxes may be sent or received during regular business hours for a fee of $1.00 per page.

Office Mailing Address:

Your Name    c/o Timberline four Seasons Realty                                                                                 

27 Timberline Road                                                                                                                      

Davis, West Virginia  26260                                                                                                     

Office Fax: 304-866-2182

Vacation Homes Internet Access (WiFi)

High-speed wireless internet access (WiFi) is a standard amenity in most of our vacation homes, unless otherwise advertised.  Guests should contact the internet provider directly for customer support or service problems using the information placed on your guest check in form which you signed upon arrival. T4SR can assume no responsibility for the service provider.

*GUESTS ARE NOT PERMITTED TO CHANGE WIFI PASSWORDS!

  • If you have Frontier (phone exchange of 866-)  call   1-800-921-8101
  • If you have Canaan Cable (all other exchanges of 460-) call   1-304-866-3804
  • Blackbear Resort (Cable or WiFi problems) should call  1-800-553-2327

Public Internet Access

There are several WiFi access locations in the vicinity including: 

  • Timberline Four Seasons Realty Office
  • Timberline Lodge
  • Deerfield Village Office                                                                                                      
  • BFS Gas Station/Subway on Route 32                                                                                         
  • and several popular restaurants in the area 

Activities and Attractions                       

Tucker County, the "Top of the Mountain State", where you can relax and refresh in a high mountain paradise. Explore National Forest, Federal Wilderness, Fish & Wildlife Refuge, and State Parks. Your family can ski, hike bike, fish, golf, shop or just relax. Quaint mountain towns with shops, galleries and restaurants await. Great lodging options include resorts, vacation homes, cabins, condos, motels and cozy inns. Contact today for all Canaan Valley/Blackwater Falls/Tucker County information.

Tucker County Convention & Visitor Bureau (CVB)

Main Street
Davis, WEST VIRGINIA 26260

Local: 304-259-5315        Toll Free: 800-782-2775

http://www.canaanvalley.org/  

Fishing

West Virginia Department of Natural Resources  WVDNR
324 Fourth Ave

South Charleston, WV 25303

www.wvfish.com

Email: customerservice@wvdnr.gov

Directly from the Hunting and Fishing License Unit by phoning (304) 558-2758. ( $2 issuing fee )

Blackwater Falls State Park Sells Licenses at the gift shop

1584 Blackwater Lodge Road
P.O. Drawer 490
Davis, WV 26260
(304) 259-5216
blackwaterfallssp@wv.gov
1-800-CALL WVA

Special Events and Group Outings

From weddings, retreats, clubs, event venues, recreation groups, to reunions, Timberline Four Seasons Realty offers a variety of lodging options including mountain homes, condominiums, and town-home resort sites.  Timberline and the Canaan Valley area provide a beautiful natural setting of mountains for your event or outing for summer, fall or winter.  Call Timberline Four Seasons Realty for you next group outing or adventure. 

Tel: 304-866-2127        Toll Free: 866-438-7259         www.T4SR.com

Catering/Chefs

Gary Carr, Owner and Chef

 "Baked" Goods & Catering

Sweets and Savories For All Occasions

304-704-1658

Gary hosts weddings and events at Canaan Valley Institute and all over the region

Whitegrass Cafe and Catering

643 Weiss Knob Ski Road

Davis,  WV  26260

304-866-4114

Whitegrass Cross Country Skiing and Café does catering all across the Canaan Valley area

Event & Group Preparation

Mountain Mist Florist and Gifts

Penny Ellison, Owner

250 East Avenue

Thomas,  WV  26292

304-463-4999

Wedding and Event Preparation, Romance Packages

Lost and Found

Timberline Four Seasons Realty is not responsible for any items left in a vacation home.  We will attempt to locate items reported as left behind and return them for a fee of $25.00 plus shipping cost.  Items not claimed within 10 days will be donated to a local charity.

Noise Control

Please note that you are a guest within a community with full time residents.  Please be cautious of your noise level.  Timberline Realty wants you to enjoy your stay and have your exciting moments in which you can “whoop it up” or “let your hair down” with your family and friends.  However, please be considerate of your neighbors and observe the quiet zone time frame of 11:00 pm through 8:00 am.  Please keep in mind that the setting off of fireworks is prohibited in Canaan Valley. Thank You for Your Consideration.

Guest Behavior

Timberline Four Seasons Realty reserves the right, in its sole and absolute discretion, to terminate a lease as the result of tenant abuse of staff, abuse of other community members or visitors, abuse of the rental home or its surrounding environment or wildlife.

Construction Noise

Timberline Four Seasons Realty cannot predict construction plans in the area and has no control over construction noise. We regret any inconvenience, but we are not able to facilitate relocations or refunds.

Private Pools

Some properties do provide private pools.  Please review the instructions and safety tips carefully which are provided for these particular homes.  Operational issues should be reported to the phone number provided inside the home. 

Community Pools

Aspen Village Community Pool is available for Aspen Village guests only.   Beaver Ridge Community Pool is available for Beaver Ridge guest only.  Deerfield Village Resort Community Pool is for Deerfield Village guests only.  Blackbear Resort Community Pool is for Blackbear Resort Guests only. 

Public Pools

The Canaan Valley State Park Lodge hosts an indoor and outdoor pool as well as a fitness center for use by guests and visitors with a fee. 

You can contact the park regarding operational hours and fees by calling 304-866-4121.

Hot Tubs

Please review the following information and safety tips carefully.  Operational issues should be reported to the office at 304-866-2127.  If your home is equipped with a hot tub and you find it is not functioning or requires treatment at any time during your stay, call the office for assistance.  Please refrain from pushing buttons on your hot tub control pad as this may lock up the system.  We will do everything in our power to keep your hot tub running properly during your stay but please bear in mind that during holiday time frames and high occupancy, the response time may be delayed.  Hot tubs are not considered emergency call-out situations.

Hot Tub Availability                                                                                                 Hot tubs are available for use year-round.

Hot Tub Service and Function

  • Hot tubs are cleaned, vacuumed and serviced prior to guest arrival and may require time to reach optimum heat.  Please note that dirt, leaves, pine needles is part of the Mountain environment and will make its way into the hot tub as your stay progresses.  This does not affect the hot tub’s function or chemical levels and many filters use sand as the filter medium.
  • When not in use, always keep the hot tub covered to help minimize cooling and keep out debris.
  • Never sit or stand on hot tub covers or allow children to jump on them while on or off the hot tub; they will not support the weight and it is extremely unsafe. 
  • Damage incurred as a result of misuse or breakage will be billed to the renter/guest.

Hot Tub Service and Function Continues…

  • Pets are not permitted in the hot tubs (West Virginia laws prohibit pets from entering hot tubs at public accommodations).  The leaseholder/guest will be charged for any additional cleanings necessary due to misuse.
  • Keeping the hot tub area free of trash is the responsibility of the guest.  Please be considerate and tidy up this area prior to your departure.
  • For your own health and safety, do not attempt to service the hot tub yourself.  Only Certified Pool Operators are qualified and permitted to perform these services.  Please contact our office to arrange for service.
  • Homes not equipped with hot tubs do not allow the rental of portable hot tubs or soft spas due to possible electrical and/or structural problems.

Hot Tub Safety

  • Pregnant women, individuals taking medication, and t hose with diabetes, high or low blood pressure, heart disease or other cardiovascular conditions should consult their physician prior to entering a hot tub.
  • Showering with warm water and soap before entering a hot tub is recommended.  This reduces the likelihood of water contamination and helps minimize health risks.
  • Do not remove floating chemical dispensers from the hot tub at any time.  Removal may result in minor health-related problems.
  • Persons with open sores or any type of infection should not use a hot tub.
  • Children under the age of 12 are prohibited from entering hot tubs at any time.
  • Overuse or misuse of hot tubs results in a higher possibility of infection; sanitizers are not able to combat abnormally elevated levels of bacteria.
  • Please keep all gates and doors leading to the hot tub area locked at all times to prevent children from wandering into the area unattended.  Please contact eh office immediately if any locking mechanism leading to the hot tub is not functioning properly.
  • It is recommended that hot tubs be used for a maximum of fifteen-minute sessions.  Exiting regularly and cooing off is a good way to keep your body temperature at a healthy level.
  • To avoid injury, climb into the hot tub carefully.  Never jump or dive into a hot tub.
  • Do not enter a hot tub while consuming or after consuming alcohol.
  • Glass bottles/containers are not allowed in hot tub areas.
  • It is recommended that individuals with long hair tie it up in order to avoid hair being pulled into the filter and/or drain.
  • Do not use any type of electrical appliance or device while in contact with water or when your hands or feet are wet.
  • Do not use the hot tub during severe weather conditions, such as electrical storms, etc.

Local and Regional Medical Facilities

Mountain Top Health Center

30 Cortland Acres Lane, Thomas, WV  

304-463-3331

Hours:  Mon,Tue,Fri  8:30am to 5:00pm/ Wed 8:30am to 12:00pm/ Thur 11:00am to 7pm

Tucker Community Care

307 Main Street (Route 72), Parsons, WV

Hours:  7:00am to 10:00pm every day including holidays

Walk-ins Welcome

304-478-2511

Garrett County Memorial Hospital, Oakland, MD  21550

251 North 4rth Street, Oakland, MD  21550

Aprox 36 miles/50 minutes from Timberline

301-533-4000

Davis Memorial Hospital, Elkins, WV  26241

Gorman Avenue & Reach Street, Elkins  WV  26241

Aprox 36 miles/50 minutes from Timberline

304-636-8967  or  304-636-3300

Pharmacies

T4SR recommends that you fill your prescriptions in advance as our remote area lacks having a pharmacy around the corner. Pharmacies are noted below.

Rite Aid Pharmacy

134 Main Street, Parsons  WV  26287

304-478-4864

Community Care Pharmacy

149 Ivy Lane, Parsons, WV

M-F 9-5pm and Sat 9-1pm/Call regarding Holidays

304-478-2319

Maintenance Issues

(304) 866-2127

Unfortunately, mechanical failures can and do occur.  Please contact our office to report any maintenance issues.  We apologize for the inconvenience and will do our best to resolve the situation as promptly as possible. 

Understand that emergencies do take precedence. You can expect a courteous and professional staff member to help remedy the situation; however refunds will not be issued due to malfunctioning equipment or conditions out of our control.

If you have an after-hours property emergency, please attempt to call the number below:  

AFTER HOURS EMERGENCY NUMBERS:  If you are experiencing an electrical, water or heating problem and it is after office hours please call 304-940-6982.

Maintenance Issues:       Frequently Asked Questions:

Why Isn’t the Refrigerator Cold?   

Prior to guest arrival, housekeepers empty and clean all refrigerators.  The refrigerator doors are left open for long periods of time during this process.  After you stock the refrigerator and freezer with warm food, it will likely take 24-48 hours for the appliance to cool.  Keeping drink cans and bottles in a separate cooler will expedite the refrigerator’s temperature recovery process.  Please keep refrigerator and freezer thermostats on medium settings.  Moving the dials to the coldest setting will cause the appliance to freeze and not cool at all.   If you do not see improvement after 24 hours, please let us know.

What if the air conditioner doesn’t seem to be working?   

During the hot summer months it will take air conditioning units up to 24 hours to cool a home once they are turned on or adjusted to a cooler setting.  Our homes are heated and cooled by one or more heat pumps that function best when thermostats remain at a constant temperature.  Please leave the thermostat on auto and the setting at 72 degrees; setting it to a lower temperature may cause the HVAC unit to freeze and no longer function.  Cooling systems vary by home, and thermostats in some homes have a lower limit override of 72 degrees, but all windows and doors should be closed when using the air conditioner to maximize its efficiency.  In very hot weather, the upper floors may not cool down until after sunset.  Try closing window shades and blinds for additional relief.  If you do not see an improvement after 24 hours, please let us know.

What if the toilet gets clogged?   

Every home is equipped with a plunger.  Please try plunging the toilet prior to calling our office for assistance.

Why don’t some of the burners on the stove get hot?   

Occasionally, electrical burners are knocked loose.  With the burner coil is COOL, and control set to “Off” pull out and re-insert the burner coil.  This will often correct the problem.  If this does not help, please give us a call.

What if an appliance or electrical outlet isn’t working?   

Please check the circuit breaker box and/or ground fault indicator (GFI) receptacle (usually located in a bathroom or kitchen electrical outlet).  If flipping the switch and/or pressing the reset button on the outlet does not restore power, please give us a call.

What if the hot tub heat or jets won’t work?   

If your home is equipped with a hot tub and you find it is not functioning, please refrain from pushing buttons on your hot tub control pad as this may lock up the system.  Please call the office for assistance if your hot tub appears to be malfunctioning.  We will do everything in our power to keep your hot tub running properly during your stay but please bear in mind that during holiday time frames and high occupancy, the response time may be delayed.  Hot tubs are not considered emergency call out situations.  Hot Tubs generally heat water up at 1 degree per hour.

What should I know about the grill?   

Please note that cleaning the grill is the guest’s responsibility; be considerate and keep the grill clean and charcoal ashes emptied.  Please alert Timberline Four Season Realty if your home does not have a grill-cleaning brush.  Empty propane tanks can be exchanged at the Timberline Four Seasons Office during business hours.  Note: Your safety in winter is important to us.  If you require propane and cannot make your way to the office in the winter, we will do our best to deliver it.

What if the power goes out?   

The West Virginia Mountains and Canaan Valley area experiences power surges, widespread brown-outs and loss of power.  You can contact Mon-power at 1-888-544-4877.  Cable and Satellite TV is often interrupted, but is usually restored in a short time.

What if I get locked out of the home?   

If you are locked out of your rental home during business hours, you may obtain another key or keyless code from our office.  If the lock-out occurs outside of our business hours, please call the after-hours emergency number for assistance.  Guests are responsible for locksmith payment. AFTER HOURS EMERGENCY NUMBERS:  please call 304-940-6982.

Why are some closets in my vacation home locked?   

Some homeowners store personal belongings in locked closets or utility rooms.  Attempts by guests to force open these rooms are taken very seriously and will be reported to the police if items are found missing.  Please notify the Timberline Four Seasons Realty office immediately if you discover an unlocked closet that appears to contain personal belongings.

When are fireplaces available?   

Fireplaces are available for year round use in this West Virginia cool mountain region.  However there is an occasional home which the fireplace is not usable during warm summer months.  Each home is unique.  Some homes are gas fireplaces and some are wood burning fireplaces.

When should the elevator be used?   

This amenity is intended to assist the infirm or aid in the transportation of luggage, groceries, etc.  Please follow all posted safety instructions.  Do not use the elevator during a storm due to the potential for a power outage.  Children are not permitted to ride or operate the elevator unattended due to the risk of serious injury or death.  If you have questions or concerns, please call our office.

What should I know about the water system?   

Please help conserve one of our most precious natural resources.  In any mountain well environment, water is in short supply.  These mountain wells occasionally experience low pressure or discolored water.  There may be an unusual odor.  Some guests choose to use bottled water for drinking and/or cooking purposes, even though the water is tested regularly for contaminants.  All homes in the mountain or wilderness areas may have more prevalent hard water, even in homes with water filtration systems.

Are fireworks legal?   

Fireworks are strictly prohibited in the Canaan Valley area. 

Why are there flies and lady-bugs in our home?   

All of our properties are primarily located in mountain, wilderness, and wooded areas. There are also a large number of mountain creeks, channels, and lakes.  Our region attracts lady bugs and a species of fly that lies dormant and reawakes during warm spells. These insects pose no threat to pets or people and are an important part of the food chain for local and migratory fowl and various other species.  Extermination/pest control is carefully applied but sometimes ineffective because of their breeding habitat.  Although they do not bite and are short lived, they often occur in large numbers especially in window sills and can be annoying. They are attracted to lights, so minimizing the use of outside lights will help reduce their presence near your home.

Community Guidelines

BEAVER RIDGE RULES FOR RENTERS

Because the 60 units of Beaver Ridge are contained in wooden structures and are in very close proximity to each other, we ask that you observe the following rules so that you and your Beaver Ridge neighbors can enjoy a safe and pleasant stay in our mountain resort.

Rules of Conduct

  • Unlawful, immoral, improper, or offensive conduct is prohibited, as well as any activity that interferes with the safe and peaceful enjoyment of Beaver Ridge by other occupants.
  • Quiet hours shall be observed from 11 p.m. to 7 a.m.
  • No commercial activity may be conducted on Beaver Ridge premises.
  • No obstruction, including trash, may be placed or stored on walkways.
  • The Beaver Ridge Executive Board, or its agent, must be given access to the unit whenever required.
  • Renters are subject to the provisions of the Declaration, By-laws, Rules and Regulations of the Beaver Ridge Resort Condominium Unit Owners Association.

Fires/Grilling

  • No cooking or grilling on balconies or walkways. An outdoor grill and a picnic table are available at one end of each building.
  • When using the fireplace, keep the fireplace screen or doors closed, never leave the fire unattended, and be sure the fire is completely out before closing the flue.
  • Be reasonable and moderate in the use of firewood so that Beaver Ridge can continue to make it available without charge for use in Beaver Ridge units.
  • Open fires are prohibited on Beaver Ridge premises.

Trash

  • Trash must be bagged and deposited in the dumpster, which is located above the tennis courts.
  • Do not leave anything outside that might attract wild animals.

Amenities

  • Obey posted rules for use of the pool and tennis courts.
  • NOTE:  Health Department rules do not allow children under 14 at the pool without an adult.
  • Use of the amenities (pool, tennis courts, basketball hoop, and volleyball court) is strictly limited to individuals actually occupying a Beaver Ridge unit.

Parking

  • No trailer, camper, large truck, bus or similar vehicle shall be parked on the Beaver ridge premises.
  • Each condominium unit has the use of two, and only two, parking spots in the parking lot adjacent to the building in which the unit is located.

Vehicles

  • Only licensed vehicles showing current registration are allowed on Beaver Ridge premises.  Junk or derelict vehicles may be towed at the owner’s expense.
  • No ATVs, dirt bikes, or other off-road vehicles may be operated on Beaver Ridge premises.

Animals/Pets

  • Renters may not have pets, or other animals, on Beaver Ridge premises, with the exception of certified assistance animals, such as seeing –eye dogs.
  • Feeding wild or stray animals is prohibited.

Weapons

  • Guns and weapons must be cased at all times
  • No weapons of any kind may be used, discharged, or fired on Beaver Ridge premises.

Enforcement                                                            

  • The power to enforce these rules, as it deems appropriate, is vested in the Beaver Ridge Executive Board, who may act through an agent.  Failure to enforce a rule at any time does not constitute a waiver of the right to enforce such rule on other occasions.

DEERFIELD VILLAGE RULES AND REGULATIONS

To ensure the comfort and enjoyment of everyone, the Deerfield Village Owners Association has adopted the following Rules and Regulations:

  • Pool towels or other laundry shall not be hung outside or on the decks.
  • Pets shall be kept on a leash at all times when on the Deerfield grounds.
  • Pet owners are responsible for cleaning up after their pets.
  • Speeding in the circle is prohibited; all vehicles shall observe the posted speed limit of 10 MPH.
  • Trailers shall not be parked in the courts or circle. Parking is available near the lower maintenance building. Exception is granted for authorized Association and contractor trailers.
  • Operation of unlicensed ATV’s or other unlicensed motorized off-road vehicles is prohibited on Deerfield grounds.  Exception is granted for authorized Association or Management golf carts and maintenance equipment.
  • Any hook-up of campers or recreational vehicles is prohibited.
  • Bus parking is prohibited in the courts or circle.
  • Each villa shall be entitled to no more than two parking spaces. If additional parking is required, double park behind vehicles(s) in your space.
  • Fishing is Catch and Release only.
  • Swimming, wading, ice skating, and ice fishing are prohibited at the pond.
  • The pavilion is available to guests for a fee established by the Owners Association. Reservations are required.
  • Tennis courts are for tennis only; tennis shoes are required. A one-hour limit is in effect if others are waiting.
  • Activities such as, but not limited to, bicycling, skating, skateboarding, or ball playing are prohibited on the tennis courts.
  • The pool is for the exclusive use of owners and guests. Proper attire is required.
  • Pool hours are from 9:00 AM to 9:00 PM in season.
  • Pets are not allowed in the pool area at any time.
  • Fire pits and open fires are prohibited except at the location provided by the Owners Association.

OLD TIMBERLINE RENTER/VISITOR GUIDELINES AND REGULATIONS

We’re glad that you chose to spend some time in our beautiful community.  Timberline is a private residential area and a designated wildlife sanctuary. The following is a list of some of the activities available to visitors and residents, as well as some restrictions intended to ensure your safety and the conservation of Timberline’s natural resources. Thank you in advance for your cooperation, and enjoy your visit!

  1.  To enter Timberline, all guests of owner/renter must be registered with the gatehouse prior to arrival.
  2. Please use the Trout Pond (only) for swimming (located near the guardhouse).
  3. Open fires are not permitted. Fires permitted only in fireplaces with proper screening.
  4. The following areas are available for fishing:
    1.  Trout Pond and Wood Pond
    2. Spruce Island Lake
    3. Sand Run Lake (WV fishing license required)
  5. Non-motorized boats are permitted on our lakes.
  6. All dogs must be on a leash and under the control of the owner.
  7. Speed limit is 20mph on all Timberline roads.
  8. Parking is allowed in assigned areas only; not along the roads.
  9. Parking is available at the gatehouse (72 hour limit).
  10. Horses and bikes are welcome on Timberline’s roadways (not on trails).
  11. The use of ATV’s is prohibited for renters/guests.
  12. No excessive noise of any kind.
  13. All fireworks are prohibited.
  14. No hunting allowed.
  15. No uncased firearms or bows permitted.
  16. Security guards are not responsible for valuables and packages, and will not accept them at the gatehouse.
  17. Packages should be delivered to the house address or TAI office.
  18. Please, do not feed the wildlife.
  19. Please complete the information form for the guard house pass and have it ready for the guard gate upon entering Old Timberline.

GUEST AGREEMENT AT A GLANCE

Rental Policies Overview

PLEASE READ YOUR CONFIRMATION PAGE AND THE GUEST DIRECTORY CAREFULLY.  YOUR RESERVATION WILL BE CONSIDERED CONFIRMED ONCE DEPOSIT IS PAID AT TIME OF BOOKING. YOU ADDITIONALLY CONFIRM AND ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO ABIDE BY THE INFORMATION PROVIDED WITHIN THE GUEST DIRECTORY AND ALL POLICIES AND PROCEDURES.

YOU WILL BE RECEIVING YOUR RESERVATION CONFIRMATION BY EMAIL. PLEASE STUDY THE INFORMATION CAREFULLY FOR ACCURACY.  YOUR RESERVATION WILL BE CONSIDERED CONFIRMED ONCE DEPOSIT IS PAID AT TIME OF BOOKING.  THE SIGNED RESERVATION CONFIRMATION REQUIRES AN ELECTRONIC SIGNATURE AND IS REQUIRED TO BE RECEIVED BY OUR OFFICE WITHIN 10 DAYS OF RECEIPT VIA EMAIL. Non receipt of this signature does not cancel out policies provided within.  

TIMBERLINE FOUR SEASONS REALTY WILL NOT BE HELD LIABLE FOR ANY RESERVATION DISCREPANCIES IF SIGNED RESERVATION CONFIRMATION IS NOT RECEIVED IN OUR OFFICE WITHIN 10 DAYS OF MAKING RESERVATION.  UPON PAYMENT OF DEPOSIT AND RECEIVING ANY DOCUMENT WITH TIMBERLINE FOUR SEASONS REALTY, YOU ARE ATTESTING TO BEING THE RESPONSIBLE RENTAL PARTY AND THAT YOU ARE 24 YEARS OF AGE OR OLDER.   

TIMBERLINE FOUR SEASONS REALTY CAN NOT BE HELD LIABLE FOR UNFORESEEN CIRCUMSTANCES SUCH AS unsuitable weather, availability of tourist attractions, acts of God, war, government regulation, threats or acts of terrorism or similar acts, state department or other travel advisory, disasters, necessary and essential construction or renovation of homes, strikes, lockout, work stoppage or other restrains of labor either partial or general, civil disorder, curtailment of transportation facilities, allergic reactions brought about by the environment, or any other cause beyond the Timberline Four Season’s Realty control.

Please note that air conditioning is normally not needed here in our mountain climate so most of our rentals do not have air conditioning. If it is provided, it will be listed in the description as an amenity. Our homes are well maintained and clean, but understand that these are unique and intricate homes which, just like your own home, experience a wide variety of unexpected breakdowns.   Please notify us promptly upon arrival if you experience inoperative equipment or other problems. Understand that emergencies do take precedence. You can expect a courteous and professional staff member to help remedy the situation; however refunds will not be issued due to malfunctioning equipment or conditions out of our control. Keep in mind that due to the remoteness of our location and the inability to obtain replacement parts quickly; immediate servicing of malfunctioning units is not always possible. Owners and Timberline Four Seasons Realty have the right to enter and inspect the property during your occupancy and make repairs to its fixtures, appliances, furnishings, and facilities. T4SR is a vacation rental agency and can only assume responsibility for providing you with your lodging. T4SR is not responsible for any condition out of our control.

~RESERVATION DEPOSITS~
50% of the base rental amount plus Environmental Security Fee is due when making your reservation. The rental balance is due 60 days prior to your arrival.  All credit cards are accepted except for AmEx.  A $30.00 bank charge will be assessed on all returned checks.  Base rental rates do not include fees and taxes therefor please confirm with our office about your grand total rate.

~FINAL PAYMENT~
Please mark your calendar. Final payment is due 60 days prior to your arrival for most properties. If final payment is not received by the specified date, the reservation is subject to automatic charging of the credit card on file…OR… cancellation and the advance deposit forfeited.

~HOLIDAY~
Holiday rates will apply to the time between Christmas and New Year’s,  Martin Luther King and President's Weekends.  Summer Holiday rates may also be in effect for particular homes.

~OCCUPANCY~
Each unit is privately owned and maximum occupancy is determined by the homeowner. Occupancy includes children over the age of two. Exceeding occupancy is grounds for eviction with no refund and loss of damage deposit.

~NO HUNT/FIREARMS/ATV's/FIREWORKS~

No hunting or using firearms, no fireworks, or atvs on the premises or neighborhoods of any T4SR rental home.

~CANCELLATION,TRANSFERS, OR DATE CHANGES~
Cancellations must be made at least 60 days prior to arrival in order to receive a refund of your initial deposit less $125.00. Cancellations made after the 60 days prior to arrival date will result in forfeiture of total payment. When changing dates the cancellation policy fee applies.  Transferring property locations may not be permitted during winter high season.  Transferring dates requires a $125.00 fee but may not be permitted during winter high season.  Your best protection is the Travel Insurance option described below.   If guest desires a transfer to a different property or different dates outside of the sixty day reservation; transfer/date-change requires a $125.00 transfer fee.  Rates will not be adjusted when transferring from Holiday time frames to non-Holiday time frames.  Transferring property locations may not be permitted during winter high season.  Transferring dates requires a $125.00 fee but may not be permitted during winter high season.  Your best protection is the Travel Insurance option described below.       

~TRAVEL GUARD INSURANCE~
Timberline Four Seasons Realty offers travel insurance. This insurance is provided by Travel Guard Insurance Company.  Insurance coverage is optional and can be obtained by contacting the Travel Guard Insurance Company at 1-877-249-5376 or by visiting online at www.travelguard.com/astp/  

~NON REFUNDABLE ADMINISTRATION  FEE ~                                                                                        Your reservation rates include accidental damage protection on the home and a reservation fee. This fee does not cover extra cleaning or damage caused by neglect or intentional abuse. If extra cleaning or damage caused by neglect or intentional abuse occurs, the credit card on file will be charged.  Note: renters are liable for damages in excess of the coverage. Person signing contract is responsible for informing his/her party concerning rules and procedures.

~CHECK-IN~                                                                                                                                        Check-in time is 3:00 PM. Our housekeeping, maintenance and hot tub staff work very hard to ensure that properties are prepared for your arrival. Please do not enter rental units or hot tubs until you have been formally checked in.  There are rare occasions when it is necessary to delay the release of keys because of maintenance issues, etc. Please note that we make every effort to avoid those instances and refunds will not be given should a delayed check-in be necessary.

~KEYS and CODETAGS~
Two sets of keys will be given to you at check-in. Please return these to our office at check-out. Keys and CodeTags not returned to our office will result in $25.00 per unreturned key being charged to your damage deposit or credit card.

~LATE ARRIVALS~
Late arrivals need to make prior arrangements with our office staff. Timberline Realty does provide a monitored, well lighted late arrival location.

~CHECK-OUT~
Check-out is 10:00 AM. No exceptions please.

~Pet Policy~

Pet friendly homes will have an added pet fee included in the reservation rate. If you intend to bring more than one dog, you are required to contact the office to inform us. 

Timberline Four Seasons Realty welcomes you and your dog. If you are like most pet owners, your pet(s) are part of the family, and leaving them behind when traveling can be a traumatic experience. We understand this, and as a result have created this pet friendly policy.  NOT ALL HOMES PERMIT PETS. 

You must select a pet friendly home if you intend to bring your pet(s).

  1. Please inform us if you do not intend to bring a pet.  The pet fee per dog is automatically added when you book the home.
  2. Two pets maximum, dogs only.  One dog per townhome or condo.
  3. Pet must not exceed 70 pounds.
  4. We require a non-refundable pet fee per dog which varies according to property rented. Pets are allowed ONLY in designated pet-friendly properties.
  5. At check-in or before, guests are required to advise office that they have a pet. Any unit found to have a pet without properly registering the pet will forfeit damage deposit or will be charged a $250 pet fee. Any pet found in a non-friendly pet unit will cause forfeiture of damage deposit or $250 fee, and will be grounds for immediate eviction and incur the extra-clean fee.
  6. Guests are fully responsible for their pet’s actions and any damages that may occur. While the pet is in the unit it is expected to be supervised at all times.  When left unattended, crating may be suggested to avoid any potential damages.
  7. Pet must not disturb other guests.
  8. When pet is out of the unit and on property, it is expected that the pet be on a leash and under control of its handler. It is expected that the handler will pick up and properly dispose of any pet deposits.
  9. In the event a pet soils or stains fabric, or scratches furniture, additional charges may be assessed accordingly.
  10. Pets are not allowed around pool areas, and/or common retail spaces or amenities.

Please feel free to contact our office if you have further questions.

~TRANSFER POLICY~
Timberline Four Seasons Realty reserves the right to relocate you if unforeseen circumstances preclude your occupancy.  If guest desires a transfer to a different property or different dates outside of the sixty day reservation; transfer/date-change requires a $125.00 transfer fee.  Rates will not be adjusted when transferring from Holiday time frames to non-Holiday time frames.  Transferring property locations may not be permitted during winter high season.  Your best protection is the Travel Insurance option described below.  

~GENERAL INFORMATION~
Each home is individually owned and reflects the taste and style of each owner. Every effort is made to ensure that our descriptions, rates, and amenities are accurate. However, we cannot be held responsible for changes made by owners to furnishings, rates, and equipment or for printing errors. Hot Tubs, TVs, VCRs, DVDs, Grills, etc. are furnished as a courtesy by the owner and are not guaranteed.

~EQUIPMENT~
All units are equipped with coffee makers, toasters, pots and pans, dishes, utensils and glassware, linens and towels. There is a starter supply of paper supplies, detergents and trash bags. These products are NOT guaranteed to last your entire visit. Cleaning and maintenance of grills is not done by T4SR. Propane is provided by calling the office, however charcoal must be provided by guest. Wood for wood burning fireplaces is provided (kindling is not). Wood is NOT provided thru the summer months or for outside fire pits. Wood burning fireplaces need careful attention. To minimize the risk of a house fire, or shattering the glass fireplace doors, please do not build big fires. Hot ashes should be left in the fireplace when you depart.

~WINTER~
Routine plowing of roads and driveways is done during snowfall but icy and drifting conditions may persist. Snow tires, chains, and 4-wheel drive vehicles are a must for winter travel in the mountains. Snow removal of walkways, steps and decks is not provided by the rental agent.  Guests should come prepared to shovel snow on walkways and decks.

~GAS FIREPLACES~
Gas logs should not be removed or rearranged under any circumstances.  DO NOT ATTEMPT TO BURN WOOD OR PAPER IN A GAS FIRE PLACE.

~HOT TUBS~
Units with hot tubs will be charged an additional $79.50 for five or more nights. If your rental property has a hot tub, there is a hot tub fee attached to you rate.  Only the hot tub fee will be refunded if your hot tub is unusable. 

~DISCLAIMER~
Timberline Four Seasons Realty is not responsible for lost or stolen articles, or liable for accidents, illnesses, allergic reactions brought about by the environment, or the treatment thereof directly or indirectly related to your stay in any of the properties managed by this company.

Lost and Found items which have not been claimed within 10 days of departure will be donated to the local charities organizations.

Do not rely upon GPS in rural West Virginia.  It is not reliable.  In winter conditions please observe the need for four-wheel drive and/or tire chains for access to particular properties. Timberline Realty is NOT responsible for towing/rescues/internet/or cell phone provision.  Please be prepared for mountain travel and our ever-changing weather conditions without the use of Internet or Satellite devices.  Cell phone reception can be unreliable.  Your safety is our primary concern.

Statement of Non-Discrimination

Timberline Four Seasons Realty conducts all its activities in connection with the sale or rental of real estate without respect to the race, color, religion, sex, national origin, handicap or familial status of the buyers, sellers, guests or any other party to any real estate transaction.  Further, Realtors have an ethical duty to conduct such activities without respect to the sexual orientation of any party or prospective party to this agreement.

David Curtis, Broker

About Us

Timberline Four Seasons Realty is located in the Canaan Valley in Tucker County, West Virginia. Timberline Four Seasons Realty has been operating for over 27 years. We are the largest vacation rental agency in Canaan Valley and are known for our diverse and unique lodging selections and professional guest services, with rates to fit almost any budget. Several vacation homes at Timberline Four Seasons Resort are slope side, allowing you to walk out your door...more

Timberline Four Seasons Realty 27 Timberline Road Davis, West Virginia 26260 (304) 866-2127 info@t4sr.com

Contact Us

Timberline Four Seasons Realty
27 Timberline Road
Davis, WV 26260
(866) 438-7259 or +1 (304) 866-2127

info@t4sr.com

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Timberline Four Seasons Realty 27 Timberline Road Davis, West Virginia 26260 (304) 866-2127 info@t4sr.com

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